The SEA Engagement Policy has been updated on SelfDesign’s policies website. The update includes the addition of the following new procedure:
Session Cancellation Procedure
This procedure outlines the responsibilities of SelfDesign, the SEA, and the parent in the event that a parent cancels a session with an SEA with less than 48 hours notice.
SelfDesign Responsibility
SelfDesign will honour payment for up to two sessions that are cancelled with less than 48 hours notice of the scheduled appointment using the family’s IEP budget if the session is not able to be rescheduled within 7 days. In order to be compensated for a session using the procedure, SEAs must follow the invoicing procedures in their contract email.
SEA Responsibility
SEAs are responsible for communicating their own cancellation policy to families at the start of each contract. SelfDesign recommends that the policy require that the family give 48 hours notice when rescheduling with the SEA.
Parent Responsibility
SelfDesign parents are responsible for paying out of pocket for sessions cancelled within 48 hours of the scheduled appointment if they cancel more than twice during the school year.
Click here to review the full policy.